How Systems Transform Landscape and Trade Business Owners into Great Leaders with Successful Businesses.

I was recently asked what leadership meant to me and this is what I came up with. 
Being a great leader is:

  • more about the team than you
  • Being accountable for your actions
  • Leading by example
  • Listening more than talking
  • Open communication and transparency
  • Being able to accept feedback and seeing it as a chance to grow or improve
  • Not needing to know everything.  Accepting there is always more to find out and being open to learning no matter who is teaching
  • Doing what you say you’re going to do

It’s not an exhaustive list but I believe each point contributes to creating better leaders which in turn makes businesses more enjoyable places to be for the team.  

Great leadership is about having human-centric thinking.  Seeing your team as people and not resources that do a job, giving your team a reason to believe in coming to work each day and demonstrating to them you can be trusted to support them and want the best for them, allowing them to speak up when things aren’t right and creating a harmonious workplace.

This is what leads to great business culture.

Culture is a bit of a buzzword these days, but buzzword or not, a positive culture is vital in building a successful business.  And as described above, effective leadership is one of the main factors that contributes to creating a workplace where everyone actually wants to be.

There’s no getting away from the fact that running a business can be complex and chaotic. Owners need to be the maestros, keeping the gears spinning, the jobs rolling in, and making sure everything sparkles with quality, all whilst keeping the team happy and morale high.

Here’s the thing; great business culture isn’t just about leadership and culture; it’s also about setting clear expectations and delivering the same high standard of service every time.

This is where documented SOPs that allow the business to flow come in. Sadly, systems often get the cold shoulder from landscaping and trade business owners and it’s high time we face up to the fact that effective systems aren’t just helpers; they’re what will nurture leaders, help the team and in turn, propel a business toward success.

So let’s dive into the three big reasons why systems and awesome leadership are joined at the hip when crafting a killer trade business.

Efficiency and Productivity:

One of the primary advantages of implementing documented systems is improved efficiency and productivity. Leaders who invest time in documenting the ‘how-to’ of their business empower teams to perform at their best which means reducing errors and ensuring the same high standard of completion.   With fewer errors and more autonomy in the team, the workplace is much more harmonious and more productive.

If you find yourself forever correcting mistakes, micro-managing tasks, and unable to fully trust that things get done properly without you there, it’s probably time to capture how you like things done so your team can follow best practice.  Procedures are there for a reason.  Read on for why.  


Imagine if all tasks in your business are completed to the same gold standard and your team gets to the same end result in the most efficient way, every, single time.

This is why consistency is essential for a successful business.  Systems help to establish standardised procedures that keep people safe, on track, and working at the same high standard.  Wouldn’t that be better for your business than everyone making things up and doing it their own way?

This consistency helps you build a reliable brand, where you’re meeting customer expectations, and building a stable and happy work environment.

If your teams that are out on site are following procedures, the outcomes for your customers are going to be more consistent and you can rest assured things are being done the way you like them.

Ease of Growth:

How much easier is it for you to grow your business when your team is happy and working to a consistent standard set by you?  This frees you up to focus on the growth of your business, to find more clients, delve into new technologies or new systems to improve efficiencies even more.

Whatever you want to focus on when you’re no longer micro-managing the team, you’ll have more space for it as well as more profit.

Don’t ignore the connection between systems and leadership as the backbone of a thriving business.   As you make sense of the chaos and grow your business, embracing systems and the importance of good workplace culture will undoubtedly pave the way for sustained growth.