The Pillars Blog

One of the less obvious but critically important areas where outsourcing can make a significant impact is in systems creation. As a business owner, your time is precious. Documenting your systems so that your business runs smoothly and efficiently, particularly as it grows is crucial

Do you feel like all you do is solve a myriad of endless ‘mini’ problems to constantly ensure everyone is happy? It’s tiring isn’t it, and doesn’t leave much room for big thinking? This article explores Michael E. Gerber’s idea that “Systems run the business,

Systemising your business is not just a luxury; it’s a necessity. This article delves into the real costs of neglecting this and explores how implementing systems can act as a preventive measure to safeguard your business because without systems your business is at risk, and

What’s the cost of not systemising your operations? If your business cannot run without you at the helm and you need to be involved in every little aspect in order to deliver your core product or service; you’re soon going to run out of time

Imagine how exceptional your customer’s experience would be when interacting with your business if it were consistent and reliable. Now imagine what that would do to your reputation and bottom line when it happened on repeat, every single time. The secret to consistency is to

Having organised routines and processes can make all the difference between your team stepping on each other’s toes and total streamlined precision. Say goodbye to sleepless nights worrying about whether something was missed —systems give you peace of mind so you can focus on what

At its core, being a systems thinker is about more than just problem-solving. It’s a mindset—a disciplined approach to examining problems before acting, it means asking better questions, and using big-picture thinking to innovate solutions. It requires curiosity, the courage to challenge the status quo,

In business, key person dependency occurs when the success and stability of the company hinge disproportionately on one or a few individuals. To break free, the ‘how-to’ knowledge of how the business runs requires documenting into systems. It’s about creating a ‘single source of truth’

In a nutshell, systems are essentially the step-by-step processes and procedures that outline how things should be done. Think of them as your business’s playbook or roadmap to success. So why are documented systems so crucial?